Rhea Terms and Conditions

1. Overview

Rhea provides soil testing services to help farmers make informed agronomic decisions. These services are governed by the following Terms and Conditions, which apply when the farmer avails themselves of soil testing, whether through self-sampling or sampling done by Rhea staff.

2. Soil Sampling

2.1 Sampling by Farmer (Self-Sampling): Farmers may collect and submit their own soil samples to Rhea. It is the farmer's responsibility to ensure that samples are collected, stored, and transported correctly as per Rhea's provided guidelines.

2.2 Sampling by Rhea Staff: Upon request, Rhea field staff can assist in soil sampling. While Rhea ensures best practices in sample collection, the interpretation of results still depends on the accuracy of the sampling process.

3. Testing Packages

3.1 Basic Analysis Includes:

Soil pH
Electrical Conductivity (EC)
Soil Moisture
Available Nitrogen (N)
Available Phosphorus (P)
Available Potassium (K)

3.2 Comprehensive Analysis Includes:

All tests in Basic Analysis
Secondary Nutrients: Sulphur (S), Calcium (Ca), Magnesium (Mg)
Micronutrients: Zinc (Zn), Iron (Fe), Manganese (Mn), Copper (Cu), Boron (B)
Soil Texture and Cation Exchange Capacity (CEC)
Lime Requirement (if applicable)

4. Report & Deliverables

Farmers will receive a Soil Health Report that includes

A summary of test results
Nutrient status interpretation (Low, Medium, High)
Crop-specific fertilizer recommendations
Advisory notes (where applicable)
Seasonal trends and application guidance (in comprehensive analysis)

Reports are delivered digitally via WhatsApp and/or email. Physical copies can be made available on request.

5. After-Sales Support

Upon completion of testing, farmers will be given access to Rhea’s WhatsApp Chatbot, which offers:

Instant report delivery
Retrieval of old reports
Chat with an agronomist for recommendations and queries
Seasonal reminders and advisory messages

6. Partnerships and Independent Agents

Rhea works with a network of independent soil testing agents and farmer-facing organizations to facilitate service delivery, sample collection, and farmer outreach. While these partners form part of Rhea’s operational pipeline, Rhea operates as an independent entity.

Rhea is not liable for any acts, omissions, or errors committed by partner organizations, agents, or other independent entities involved in the soil testing value chain. All partner organizations are responsible for their own conduct and communication with farmers.

7. Disclaimer

At Rhea, we believe the information contained in the reports is accurate as of the date compiled. However, Rhea makes no representation, warranty, or guarantee as to the information’s interpretation, accuracy, reliability, completeness, timeliness and/or use.

It is the farmers responsibility to determine the suitability and completeness of such information for their own particular use or purposes. Such information must be adapted to suit local conditions, and they should always read the label for each product before use.

Rhea does not accept any liability for any loss or damage that may occur from any use of presented recommendation.

8. Confidentiality, Data Protection & Testing Standards

8.1 Confidentiality and Personal Data

Rhea collects and processes personal data for the purpose of delivering soil testing services. The biodata collected includes the farmer’s name, contact information, and farm location. In addition, agronomic data such as soil test results and related parameters are recorded and processed.

8.2 Use and Protection of Data

All personal and agronomic data collected is treated as confidential and is securely stored in accordance with applicable data protection regulations. Rhea will not share, sell, or distribute any identifiable farmer data to third parties without the farmer’s explicit consent, except as required by law or in collaboration with approved service delivery partners strictly for the purposes of testing, reporting, and advisory support.

8.3 Testing Integrity and Standards

All soil tests conducted by Rhea are carried out using scientifically validated methods and industry-approved protocols. Rhea commits to delivering results with the highest level of precision and consistency, in line with all recognized agronomic and laboratory standards. Continuous quality control measures are in place to ensure the reliability and credibility of test outcomes.